Returns / Refund / Cancellation

Lesson Cancellation Policy

If you have to cancel, please do so by 10am the day prior to your scheduled session. Cancellations made after that time will result in a $100 cancellation fee. In the event that you cancel your session on the day of with less then 6 hours notice, you will be charge the entire cost of your scheduled lesson. **NYKC Conducts Kiteboarding Lessons Rain or Shine**

Lesson Refund Policy

If your session must be rescheduled due to weather conditions, your credit will be applied to your next scheduled session. If you are unable to use your session you can apply the credit toward merchandise purchases in our retail store. (Note: note: as you use your session hours, your remaining credit gets reduced according to the full retail value of the used session hours.) If you do not use the credit toward a merchandise purchase a refund of your remaining credit can be issued MINUS a 50% refund fee. Credit from unused lessons are redeemable for up to one year from date of purchase.

Product Return Policy

Any unused New Gear (non-service item) may be returned within 21 days from date of purchase for a full refund minus a 25% restocking fee and any applicable shipping fees. 
All Used/Demo gear is sold as-is and cannot be returned, only a store credit will be issued if returned within 14 days from the date of purchase. 
After 21 days any unused product (non-service item) may only be returned for store credit. This credit amount is valid for up to 12 months from the original purchase date. 
Deposits on gear purchases are not valid or refundable after 120 days from the date of original deposit. 
All labels, tags, and original packaging must be return with the specific item. All refunds will be paid less the applicable shipping and restocking fees. Customer is responsible for all shipping cost & drop ship fees associated with the return.

Custom Order Purchase/Return Policy

In the event you need to have a special order placed for an item that you are requesting, we must receive full payment on the specific item that is being ordered prior to us placing your order with the specific vendor. If you decide to return your custom order, the return policy is as follows: If the item is returned within 30 days of the delivery date, a refund or store credit can be issued MINUS a 50% restocking fee. If the item is returned after 30 days of the delivery date, a store credit can only be issued MINUS the 50% restocking fee and this credit will be valid for up to 6 months from the return date.

Fraud Protection Policy

If an order does not have a matching shipping & billing address or is flagged through our ecommerce system for a fraud alert, NYKC reserves the right to require additional information to verify the purchase. This can include, but is not limited to, asking the customer to complete a form supplied by NYKC that verifies specific information. Special information  could be, but not limited to; the billing & shipping address, the complete credit card number, expiration date, 3-digit code, and name as it appears on the card. NYKC also reserves the right to ask for a government issued ID to be used to verify the purchase. In addition to this, NYKC may require to run a test charge that must be verified by the customer to confirm the purchase.